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GENERAL TERMS AND CONDITIONS OF SALE

THESE GENERAL TERMS AND CONDITIONS OF SALE APPLY TO ALL RESERVATIONS MADE AT THE BOUTIQUE HOTEL POMME CANNELLE - LUXURY SUITES & SPA, BY AN INDIVIDUAL OR PROFESSIONAL CLIENT.

1. Preamble
These general terms and conditions aim to define the terms and conditions under which SAS MONDEVELOPPEUR allows its clients (hereinafter referred to as "the Client(s)") to benefit from all available Services, particularly reservation services.

On the website: www.pommecannellehotel.com

SAS MONDEVELOPPEUR operates the reservation website for POMME CANNELLE - LUXURY SUITES & SPA, www.pommecannellehotel.com.
This website presents the POMME CANNELLE - LUXURY SUITES & SPA boutique hotel, operated by SAS MONDEVELOPPEUR. The website allows the booking of rooms at the POMME CANNELLE - LUXURY SUITES & SPA boutique hotel.

By phone: Through our reception, available at +590 690.66.97.57

On-site: At the reception desk of the POMME CANNELLE - LUXURY SUITES & SPA boutique hotel.

Through selected agencies: Chosen by SAS MONDEVELOPPEUR.

Via Partners.

Any reservation made via the website www.pommecannellehotel.com implies full and unconditional consultation and acceptance of these general terms and conditions as well as the specific sales conditions of the selected rate, which are explicitly stated in the rate description at the time of booking.

The Client must confirm by checking the designated box that they have read and accepted these general terms and conditions and the sales conditions of the reserved rate before finalizing their booking; no reservation is possible without this agreement.

For any other reservation method, the Client will receive the general terms and conditions of sale with the reservation confirmation. Confirming the reservation constitutes full and unconditional acceptance of these terms and conditions.

The Client has the ability to save and print these general terms and conditions using standard functionalities of their web browser or computer.

The website contains the following information:

The legal notice allowing precise identification of SAS MONDEVELOPPEUR, including its corporate name, registered office, and VAT number.

The email address and telephone contact details for reaching SAS MONDEVELOPPEUR.

Essential characteristics of the accommodations offered by the POMME CANNELLE - LUXURY SUITES & SPA boutique hotel.

Essential characteristics of the additional and optional services offered.

Prices including all applicable taxes.

Sales conditions for the reserved rate.

Payment terms.

General terms and conditions of sale.

The validity period of offers and their pricing.

The Client declares, prior to making a reservation, that it is made for their personal needs. As a consumer, the Client has specific rights that would be invalidated if the booked Services were not for personal purposes.

All information provided on the website www.pommecannellehotel.com is available in French and other foreign languages.

The Client declares that they have full legal capacity to enter into an agreement under these general terms and conditions.

Any reservation made by a minor (aged 16-18) will only be considered by the POMME CANNELLE - LUXURY SUITES & SPA boutique hotel upon receipt of a signed waiver from the minor’s legal representatives and any accompanying minors. The boutique hotel reserves the right to request any necessary proof to verify the authenticity of the signed waiver.

2. Definitions
For the purpose of these terms, the following definitions apply:

"Reservation Summary": A digital document summarizing the characteristics of the Services selected by the Client on the website www.pommecannellehotel.com. This document precedes the Client's acceptance of these General Terms and Conditions of Sale and the input of their bank details for prepayment or guarantee purposes.

"Reservation Confirmation": A digital document sent to the Client confirming that their reservation has been taken into account, summarizing the characteristics of the Services booked via the website.

"Client": A natural person acting exclusively for personal purposes.

"Sales conditions of the reserved rate": The rate applied on the selected date for a specific room category, with or without the breakfast option, including the applicable payment terms, modification policies, and cancellation terms.

"Reservation Request": A request made by the Client for booking rooms, products, and services at the POMME CANNELLE - LUXURY SUITES & SPA boutique hotel.

"POMME CANNELLE - LUXURY SUITES & SPA": A hotel establishment operated by a subsidiary of SAS MONDEVELOPPEUR.

"Partners": Any service provider that has entered into a service provision or partnership agreement with the POMME CANNELLE - LUXURY SUITES & SPA boutique hotel.

"Service": The reservation of rooms, products, and services at the POMME CANNELLE - LUXURY SUITES & SPA boutique hotel made by the Client.

"Website": The website www.pommecannellehotel.com.

3. Purpose
These general terms and conditions define the rights and obligations of the Client and the company operating the POMME CANNELLE - LUXURY SUITES & SPA boutique hotel for all types of bookings (including remote bookings) of Services offered by the boutique hotel.

They govern all necessary steps for booking and managing reservations between the contracting parties.

The Client acknowledges having read and accepted these General Terms and Conditions of Sale and the Sales Conditions of the reserved rate.

4. Modifications
SAS MONDEVELOPPEUR, acting on behalf of its subsidiaries, reserves the right to modify or supplement all or part of these general terms and conditions at any time. In such a case, the new version of the general terms and conditions will be available on the website with its effective date.

Clients are advised to regularly review the general terms and conditions of sale to stay informed of any modifications. However, the Client will only be bound by the version of the general terms and conditions in effect at the time of their booking.

SAS MONDEVELOPPEUR and its subsidiaries are not responsible for any damages resulting from these changes and/or from the temporary unavailability or permanent closure of all or part of the website or the associated services, such as the online booking platform or the booking center.

5. Reservation
The Client selects Services offered by the POMME CANNELLE - LUXURY SUITES & SPA boutique hotel according to their needs.

The Client acknowledges having obtained all necessary information from SAS MONDEVELOPPEUR and the boutique hotel to make an informed choice and proceed with their reservation.

The Client acknowledges having reviewed the nature, price, purpose, and booking conditions of the available Services and has requested and received necessary and/or additional information, particularly regarding the Sales Conditions of the reserved rate, before making their reservation.

The Client may book up to three (3) rooms per reservation via the website.

The Client is solely responsible for their choice of Services and their suitability to their needs. SAS MONDEVELOPPEUR and its subsidiaries shall not be held liable in this regard.

The reservation is considered accepted by the Client at the end of the booking process.

Reservations are strictly personal and cannot be transferred to a third party, whether for free or for payment. Any booking made on behalf of another person must be under the name of the actual guest.

6. Reservation Process

1. The reservation made by the Client is done directly online on the Website or via the reservation center – Number +33 (0)1.73.600.111.

2. The reservation request is confirmed as soon as the Client receives the Reservation Confirmation, sent by the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA.

3. The Client agrees, prior to any reservation, to complete the mandatory information required when creating the reservation file.

4. The Client certifies the truthfulness and accuracy of the information provided.

5. The reservation process includes, in particular, the following steps:

   **Step 1** - Searching for a suite or service, choosing the room, and the Terms and Conditions of the reserved rate,
   
   **Step 2** - Selection, if applicable, of one or more additional services offered,
   
   **Step 3** - Presentation of the reservation summary, its total price, the Terms and Conditions of the reserved rate, which includes payment terms and cancellation conditions, modification of the selected services (date, room, rate, additional service), and information regarding the tourist tax,
   
   **Step 4** - Recording of the Client’s details,
   
   **Step 5** - General Terms and Conditions: On the Website, the Client confirms, by checking the box, that they have read and accepted these General Terms and Conditions and the Terms and Conditions of the reserved rate before finalizing their reservation; no reservation is possible without this agreement. For any other reservation method, the Client will receive the General Terms and Conditions with the reservation confirmation. The reservation confirmation implies acceptance of these Terms and Conditions and the full, unconditional acceptance of their provisions.
   
   **Step 6** - Registration of the credit card details if a guarantee or prepayment is required,
   
   **Step 7** - Confirmation and Validation of the reservation and payment by the Client. The entry of banking information reflects the Client's acceptance and constitutes a contractual commitment to the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA.
   
   **Step 8** - Reception by the Client of the confirmation email for their reservation. This email summarizes the reservation date, the reserved services, the prices including taxes with a breakdown of applicable taxes, the Terms and Conditions of the reserved rate (including cancellation conditions), accepted by the Client, the General Terms and Conditions, and the address of the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA.

   If the confirmation email is not received within 24 hours after the reservation, it is the Client's responsibility to contact the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA to verify the provided information and confirm the reservation.

 

**7. Cancellation or Modification by the Client**

1. The Client is reminded, in accordance with Article L. 221-28-12 of the Consumer Code, that they do not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code.

2. The Terms and Conditions of the reserved rate, accepted by the Client, specify the cancellation and/or modification terms of the reservation. Reservations with prepayment for a non-refundable and non-cancellable rate cannot be modified and/or cancelled.

3. If a stay is interrupted, in the case of a reservation with prepayment for a non-refundable and non-cancellable rate, no refund will be issued.

4. When the Terms and Conditions of the reserved rate allow for it:
   
   - Cancellation of a reservation made through the Website can be done directly on the Website via the "Your Reservations" section, or with the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA. For reservations made through the reservation center or directly with the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA, the cancellation must be made solely with said boutique hotel.
   
   - Modifying the reservation can be done directly with the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA, whose contact details are provided in the confirmation email received by the Client.
   
   In the case of a "no-show", that is, a reservation that was not cancelled but where the Client did not show up at the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA on the scheduled arrival date and provided the reservation was guaranteed by credit card or prepaid, the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA will charge a penalty equal to one night’s stay or will not refund the prepaid amount. If multiple nights were reserved, cancellation terms will apply according to the Terms and Conditions of the reserved rate.

 

**8. Cancellation by the Hotel**

In case the reserved room cannot be made available to the Client, or in the event of exceptional circumstances or force majeure, the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA will offer the Client an alternative accommodation solution, or if not, a refund of the full amount paid to the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA for the stay. The alternative accommodation offered will be in a hotel of at least the same category or, if in a lower category, a room of a higher standard than originally reserved, with the same type of services. Any additional costs related to this relocation, for services of the same nature, will be borne by the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA. In case of a relocation procedure, the Client can also request cancellation of their reservation, which will then lead to an immediate refund.

 

**9. Stay at the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA**

1. Any person staying at the hotel must present a valid identification upon check-in. If not, POMME CANNELLE - LUXURY SUITES & SPA may refuse to rent a room and/or cancel the reservation without the possibility, if applicable, of a refund, in accordance with the Terms and Conditions of the reserved rate.

   Foreign clients, including accompanying persons and adolescents over 12 years old, must complete an "individual police form". Children over 12 years old can be included on the form of an accompanying adult. The information provided is governed by the Code of Entry and Stay of Foreigners and the Right of Asylum, Article R.611-42.

   The client may not bring third parties into the room unless they have received express permission from the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA, which reserves the right to conduct all necessary checks.

2. We are happy to welcome cats and dogs, provided they are kept on a leash in all public areas of the hotel. It is specified that the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA may refuse to accept any pet or other animal that could pose a security risk to other guests, with this risk assessment being at the discretion of the boutique hotel. For hygiene reasons, pets are not allowed in the dining areas (these provisions do not apply to guide dogs or assistance dogs). To ensure everyone's peace, pets should not be left alone without supervision.

   A supplementary charge may be applied per pet, and we invite you to refer to the Hotel’s page on the Website for details on acceptance conditions.

3. The Client agrees to use the room and common areas in a reasonable manner. Any behavior contrary to safety, hygiene, good morals, and/or public order may lead the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA to ask the Client to leave the establishment without reimbursement.

4. Any damage caused by the client or their guests in the room or in any other space used during the stay must be reported to the hotel reception or to the responsible manager, and may be directly charged to the Client for repair costs.

   For security reasons and to respect everyone’s privacy, smoking is strictly prohibited within the hotel. In accordance with public health regulations, smoking in the hotel exposes the client to a fine for class-three offenses or legal action.

   Penalties equal to a maximum of the price of the reserved room may be applied if the Client fails to comply with the smoking ban in their room.

5. The boutique hotel POMME CANNELLE - LUXURY SUITES & SPA has an internal regulations document for clients. The Client agrees to respect the said regulations, which apply to both the Client and any guests accompanying them. In case of violation of these regulations, the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA may expel the client and all persons sharing their stay immediately, without compensation and/or without any refund if a payment has already been made. The boutique hotel may also refuse future reservations.

6. Unless expressly stated otherwise, the Client must vacate the room before 12:00 p.m. on the day their reservation ends. Failure to do so will result in a charge for an additional night.

7. In the context of a health crisis or any other exceptional circumstance, if restrictive measures limiting or prohibiting access to certain areas are imposed by the government or other competent authorities, the Client is informed that the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA may make certain services, other than accommodation (restaurant access, pool, gym, spa...), unavailable or partially available, and the hotel cannot be held responsible. The boutique hotel will make every effort to notify the Client of this on the Website or through other means, as quickly as possible.

   The Client will not be entitled to any refund or discount.

 

**10. Liability**

1. The photographs displayed on the Website are not contractual. While every effort is made to ensure that the photographs, graphic representations, and texts used to illustrate the hotels give an accurate overview of the accommodation services offered, variations may occur, especially due to changes in furniture or possible renovations. The Client cannot make any claims based on this.

2. In accordance with intellectual property laws and regulations, the use and/or reproduction of any or all of the elements of the offers present on the Website is strictly prohibited, as is the reproduction of the decor or distinctive elements of the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA.

   To respect the privacy and image rights of other clients at the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA, the Client is prohibited from taking photographs of them within the hotel or its premises, or publishing photographs taken under such circumstances.

3. SAS MONDEVELOPPEUR will not be held liable for any direct or indirect damages resulting from actions of a third party, the Client, or the partners of POMME CANNELLE - LUXURY SUITES & SPA.

4. Hyperlinks may lead to other websites outside of SAS MONDEVELOPPEUR’s websites, and SAS MONDEVELOPPEUR disclaims any responsibility for the content of these websites and the services offered. SAS MONDEVELOPPEUR, on one hand, and the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA, on the other, have implemented protection and security measures for their information systems against malicious acts. However, connecting to the Website and making a reservation implies the Client’s knowledge and acceptance of the characteristics and limitations of the Internet, including the lack of protection for certain data against possible breaches or hacking or risks of contamination from viruses circulating on the network. SAS MONDEVELOPPEUR, on one hand, and the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA, on the other, disclaim any responsibility in case of misuse or incidents related to the use of computers or any medium allowing access to the Internet, maintenance, or malfunction of the website or any other technical connection, as well as sending information to an incorrect address.

5. Any reservation or payment that is irregular, ineffective, incomplete, or fraudulent for any reason attributable to the Client will result in the cancellation of the order at the Client’s expense, without prejudice to any civil or criminal action against them.

6. The boutique hotel POMME CANNELLE - LUXURY SUITES & SPA reserves the right not to admit or to expel, without refund, clients whose attire is indecent, whose attire is intended to conceal their face (Law No. 2010-1192 of October 11, 2010), clients who behave loudly, improperly, or intoxicated, or clients whose behavior violates hygiene, good morals, or public order. Proper attire is required in the hotel’s restaurants and public areas.

   The Client is courteous and respectful toward the hotel staff. In the event of verbal or physical violence, racist behavior, or any form of harassment, the Client will be excluded without a refund. 

11. Price

The prices related to the reservation of Services are communicated before and during the reservation.

The prices provided are per room for the number of person(s) and the selected date(s). Unless otherwise specified, additional Services (such as breakfast, half board, full board, etc.) are not included in the price. Upon confirmation of the Client's reservation, the total amount of the Services reservation will be specified.

Prices take into account the VAT applicable on the day of booking, and any changes in the applicable VAT rate will automatically be reflected in the prices listed on the invoice date.

Prices are confirmed to the Client including all taxes (TTC), in the hotel’s commercial currency (Euro), which in some cases may differ from the local currency of the establishment. The prices communicated are valid only for a limited period. All bookings are payable in the hotel's local currency.

If a rate requires payment to be made in a currency other than the one confirmed in the reservation, the exchange fees (conversion and bank fees) are to be borne by the Client. Please note that if a currency conversion appears from the confirmed currency to another, it is for informational purposes only and not contractual, particularly considering the possible evolution of exchange rates between the booking date and the date of stay at the establishment.

The tourist tax, and any other specific taxes related to the municipalities indicated for each rate, must be paid directly on-site at the Hotel unless prepayment is made online, where this amount may be included.

Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices listed at the time of invoicing. Indeed, rates may be increased by various taxes depending on the cities/countries. These taxes will be communicated to the Client at the time of booking, if known by the Hotel at that time. If not, they will be displayed at the reception of the booked boutique hotel POMME CANNELLE - LUXURY SUITES & SPA. The Client agrees to pay the various taxes without dispute at the reserved boutique hotel POMME CANNELLE - LUXURY SUITES & SPA.

12. Payment

The Client provides payment information either (i) to prepay the reservation before the stay, or (ii) as a guarantee for the reservation in case of "no show". When a credit card is used, the required information includes: the card number without spaces between the digits, the expiration date (it is specified that the card used must be valid at the time of the stay), and the security code for prepayment.
The boutique hotel POMME CANNELLE - LUXURY SUITES & SPA has chosen A.T.O.S (i.e., Payment Service Provider) to secure online prepayments by credit card via 3D Secure. The Client’s payment card undergoes security checks (current balance, card country, IP address country, etc.) by the designated partner and may be declined for various reasons: stolen or blocked card, exceeded limit, input error, etc. In case of a problem, the Client must contact their bank and the Establishment or any other entity to confirm their reservation and payment method.

The available online payment methods, which may include Visa and Mastercard, American Express, etc., are subject to change.

The payment is debited at the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA during the stay, unless specific conditions or special rates require payment at the time of reservation (prepayment for certain rates).

For reservations made through the reservation center or directly with the Establishment for an amount exceeding 5000 euros, the Client will be required to make the payment by bank transfer.

Payment by bank transfer may also be requested for amounts below this threshold or upon the Client’s express request.

At the time of payment at the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA, each establishment may accept different payment methods, but the Client must present the credit card used to guarantee the reservation or make the prepayment to verify their identity. The boutique hotel POMME CANNELLE - LUXURY SUITES & SPA may also ask to see an ID for fraud prevention purposes.
Payments in cash cannot exceed 1,000 euros. If the Client’s tax residence is outside France, cash payments cannot exceed 15,000 euros.

If the Client has not prepaid for their stay, the Establishment will request a deposit or authorization to charge the credit card to guarantee the stay for the total amount of the reserved nights, plus a flat fee of 100 euros per person per day for extras. This guarantee will also be required from any third-party guests.

If the Client has prepaid for their stay, the Establishment may request a flat fee per person per day to guarantee extras.

For remote sales made by phone, the Client will be informed that they will need to sign the merchant ticket upon arrival at the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA.

When prepaid, the amount charged at the time of booking includes: the cost of accommodation, taxes related to accommodation, the price of meals if breakfast is chosen, taxes related to meals, and any additional services selected by the Client, excluding tourist tax and/or any other taxes due because of the Client’s stay at the Hotel.
13. Personal Data

The personal data requested for your reservation, including your salutation, name, address, phone number with country code, email address, payment card details (Card number, card type, cardholder name, expiration date, and security code, if transmitted), and any data provided or generated during your navigation, are confidential data.

They are only accessible to SAS MONDEVELOPPEUR companies and our subcontractor managing our "reservation" pages and are used for processing your bookings and stays; provided that you have agreed by checking the relevant box, to send you our newsletter or to respond to your requests or send commercial offers. They are kept for the duration necessary to the business relationship between the Client and SAS MONDEVELOPPEUR and/or the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA.

Some information requested in the forms is mandatory and marked with an asterisk. If you choose not to provide these, we will not be able to process your request.

In accordance with the French "Informatique et Libertés" law of January 6, 1978, as amended, you have the right to access, rectify, delete, and request a limitation on the processing of personal data concerning you.

You also have the right to object to the processing of your data for legitimate reasons and the right to object to the processing of your data for commercial prospecting purposes, as well as the right to provide us with instructions regarding the handling of your data after your death.

For more information on how your data is processed and your rights, please consult our privacy policy.

To exercise these rights, please contact SAS MONDEVELOPPEUR’s Data Protection Officer by mail at 33 rue du Cabestan, Saint Martin (97150), or by email at pdo@pommecannellehotel.com.

When the processing of your data involves a transfer outside the European Union, these transfers are made in exchange for appropriate safeguards. When sharing this information involves a transfer to the United States, the transfer is made based on the Privacy Shield certification or on the European Union’s standard contractual clauses.
For reservations, transfers to establishments outside the European Union are made based on the European Commission's standard contractual clauses. You may request a copy of these documents by contacting our Data Protection Officer at pdo@pommecannellehotel.com.

In particular, during online payment, the Client's banking details must be transferred to the Hotel's bank by the payment provider for the execution of the hotel reservation contract.

The Client consents to this transfer for the execution of their contract.

14. BLOCTEL Information

As provided by Article L.223-2 of the Consumer Code: The client has the right to register on the telephone marketing opposition list available through the following link: https://www.bloctel.gouv.fr/

15. Proof Agreement

The entry of the required banking information, as well as the acceptance of these terms and conditions and the booking confirmation or request, constitutes the acceptance of the Hospitality contract between the parties, with the same value as a handwritten signature.

The computerized records stored in SAS MONDEVELOPPEUR’s IT systems will be kept in reasonable security conditions and considered as evidence of communications, orders, and payments made between the parties.

16. Force Majeure

SAS MONDEVELOPPEUR, as well as any other company affiliated with the POMME CANNELLE - LUXURY SUITES & SPA brand, shall not be held responsible toward the Client in case of failure to perform its obligations due to an event of force majeure.

Likewise, the Client shall not be held responsible towards SAS MONDEVELOPPEUR and its subsidiaries, or any other company affiliated with the POMME CANNELLE - LUXURY SUITES & SPA brand, in case of failure to perform its obligations due to an event of force majeure.

Force majeure events or unforeseen events are those usually recognized by French courts.

17. Applicable Law

These General Terms and Conditions of Sale are governed by French law.

18. Entirety

These General Terms and Conditions of Sale, the sales conditions of the rate reserved by the Client, and the booking confirmation express the entirety of the parties' obligations.

No general or specific condition communicated by the Client may be integrated into these general conditions.

The documents forming the contractual commitments between the parties are, in descending order of priority, the booking confirmation or request (including the specific conditions of the reserved rate) validated by the Client, and these general conditions.

In case of contradiction between the booking confirmation and these general terms, the provisions in the booking confirmation shall be the only ones applicable for the relevant obligation.

19. Mediation

The Client is informed by SAS MONDEVELOPPEUR of the possibility to resort to a conventional mediation procedure or any other alternative dispute resolution method in the case of disputes related to these general conditions, under the conditions specified in Title I of Book VI of the Consumer Code.

After contacting customer service or the hotel to attempt an amicable resolution of the dispute, and in case of a negative response or lack of response within sixty (60) days from the inquiry, the client may contact the Tourism and Travel Mediator if they wish to contest the hotelier’s decision by addressing Médiation Tourisme et Voyage BP 80303, 75823 Paris Cedex 17 – info@mtv.travel – www.mtv.travel. The request to the Mediator must be made within twelve (12) months from the first complaint.

SAS MONDEVELOPPEUR also informs the Client of the existence of an online European Dispute Resolution Platform ("ODR") that they may use. The Client can access it via the following link: http://ec.europa.eu/consumers/odr/.

General Terms and Conditions of Sale updated on 08/03/2025.

1. Bien sûr, voici la traduction en respectant la numérotation :

2. 6. Reservation Process

3. The reservation made by the Client is done directly online on the Website or via the reservation center – Number +33 (0)1.73.600.111.

4. The reservation request is confirmed as soon as the Client receives the Reservation Confirmation, sent by the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA.

5. The Client agrees, prior to any reservation, to complete the mandatory information required when creating the reservation file.

6. The Client certifies the truthfulness and accuracy of the information provided.

7. The reservation process includes, in particular, the following steps:

8. Step 1 - Searching for a suite or service, choosing the room, and the Terms and Conditions of the reserved rate,

9. Step 2 - Selection, if applicable, of one or more additional services offered,

10. Step 3 - Presentation of the reservation summary, its total price, the Terms and Conditions of the reserved rate, which includes payment terms and cancellation conditions, modification of the selected services (date, room, rate, additional service), and information regarding the tourist tax,

11. Step 4 - Recording of the Client’s details,

12. Step 5 - General Terms and Conditions: On the Website, the Client confirms, by checking the box, that they have read and accepted these General Terms and Conditions and the Terms and Conditions of the reserved rate before finalizing their reservation; no reservation is possible without this agreement. For any other reservation method, the Client will receive the General Terms and Conditions with the reservation confirmation. The reservation confirmation implies acceptance of these Terms and Conditions and the full, unconditional acceptance of their provisions.

13. Step 6 - Registration of the credit card details if a guarantee or prepayment is required,

14. Step 7 - Confirmation and Validation of the reservation and payment by the Client. The entry of banking information reflects the Client's acceptance and constitutes a contractual commitment to the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA.

15. Step 8 - Reception by the Client of the confirmation email for their reservation. This email summarizes the reservation date, the reserved services, the prices including taxes with a breakdown of applicable taxes, the Terms and Conditions of the reserved rate (including cancellation conditions), accepted by the Client, the General Terms and Conditions, and the address of the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA.

16. If the confirmation email is not received within 24 hours after the reservation, it is the Client's responsibility to contact the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA to verify the provided information and confirm the reservation.

17. 7. Cancellation or Modification by the Client

18. The Client is reminded, in accordance with Article L. 221-28-12 of the Consumer Code, that they do not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code.

19. The Terms and Conditions of the reserved rate, accepted by the Client, specify the cancellation and/or modification terms of the reservation. Reservations with prepayment for a non-refundable and non-cancellable rate cannot be modified and/or cancelled.

20. If a stay is interrupted, in the case of a reservation with prepayment for a non-refundable and non-cancellable rate, no refund will be issued.

21. When the Terms and Conditions of the reserved rate allow for it:

22. Cancellation of a reservation made through the Website can be done directly on the Website via the "Your Reservations" section, or with the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA. For reservations made through the reservation center or directly with the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA, the cancellation must be made solely with said boutique hotel.

23. Modifying the reservation can be done directly with the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA, whose contact details are provided in the confirmation email received by the Client.

24. In the case of a "no-show", that is, a reservation that was not cancelled but where the Client did not show up at the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA on the scheduled arrival date and provided the reservation was guaranteed by credit card or prepaid, the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA will charge a penalty equal to one night’s stay or will not refund the prepaid amount. If multiple nights were reserved, cancellation terms will apply according to the Terms and Conditions of the reserved rate.

25. 8. Cancellation by the Hotel

26. In case the reserved room cannot be made available to the Client, or in the event of exceptional circumstances or force majeure, the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA will offer the Client an alternative accommodation solution, or if not, a refund of the full amount paid to the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA for the stay. The alternative accommodation offered will be in a hotel of at least the same category or, if in a lower category, a room of a higher standard than originally reserved, with the same type of services. Any additional costs related to this relocation, for services of the same nature, will be borne by the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA. In case of a relocation procedure, the Client can also request cancellation of their reservation, which will then lead to an immediate refund.

27. 9. Stay at the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA

28. Any person staying at the hotel must present a valid identification upon check-in. If not, POMME CANNELLE - LUXURY SUITES & SPA may refuse to rent a room and/or cancel the reservation without the possibility, if applicable, of a refund, in accordance with the Terms and Conditions of the reserved rate.

29. Foreign clients, including accompanying persons and adolescents over 15 years old, must complete an "individual police form". Children under 15 years old can be included on the form of an accompanying adult. The information provided is governed by the Code of Entry and Stay of Foreigners and the Right of Asylum, Article R.611-42.

30. The client may not bring third parties into the room unless they have received express permission from the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA, which reserves the right to conduct all necessary checks.

31. We are happy to welcome cats and dogs, provided they are kept on a leash in all public areas of the hotel. It is specified that the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA may refuse to accept any pet or other animal that could pose a security risk to other guests, with this risk assessment being at the discretion of the boutique hotel. For hygiene reasons, pets are not allowed in the dining areas (these provisions do not apply to guide dogs or assistance dogs). To ensure everyone's peace, pets should not be left alone without supervision.

32. A supplementary charge may be applied per pet, and we invite you to refer to the Hotel’s page on the Website for details on acceptance conditions.

33. The Client agrees to use the room and common areas in a reasonable manner. Any behavior contrary to safety, hygiene, good morals, and/or public order may lead the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA to ask the Client to leave the establishment without reimbursement.

34. Any damage caused by the client or their guests in the room or in any other space used during the stay must be reported to the hotel reception or to the responsible manager, and may be directly charged to the Client for repair costs.

35. For security reasons and to respect everyone’s privacy, smoking is strictly prohibited within the hotel. In accordance with public health regulations, smoking in the hotel exposes the client to a fine for class-three offenses or legal action.

36. Penalties equal to a maximum of the price of the reserved room may be applied if the Client fails to comply with the smoking ban in their room.

37. The boutique hotel POMME CANNELLE - LUXURY SUITES & SPA has an internal regulations document for clients. The Client agrees to respect the said regulations, which apply to both the Client and any guests accompanying them. In case of violation of these regulations, the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA may expel the client and all persons sharing their stay immediately, without compensation and/or without any refund if a payment has already been made. The boutique hotel may also refuse future reservations.

38. Unless expressly stated otherwise, the Client must vacate the room before 12:00 p.m. on the day their reservation ends. Failure to do so will result in a charge for an additional night.

39. In the context of a health crisis or any other exceptional circumstance, if restrictive measures limiting or prohibiting access to certain areas are imposed by the government or other competent authorities, the Client is informed that the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA may make certain services, other than accommodation (restaurant access, pool, gym, spa...), unavailable or partially available, and the hotel cannot be held responsible. The boutique hotel will make every effort to notify the Client of this on the Website or through other means, as quickly as possible.

40. The Client will not be entitled to any refund or discount.

41. 10. Liability

42. The photographs displayed on the Website are not contractual. While every effort is made to ensure that the photographs, graphic representations, and texts used to illustrate the hotels give an accurate overview of the accommodation services offered, variations may occur, especially due to changes in furniture or possible renovations. The Client cannot make any claims based on this.

43. In accordance with intellectual property laws and regulations, the use and/or reproduction of any or all of the elements of the offers present on the Website is strictly prohibited, as is the reproduction of the decor or distinctive elements of the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA.

44. To respect the privacy and image rights of other clients at the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA, the Client is prohibited from taking photographs of them within the hotel or its premises, or publishing photographs taken under such circumstances.

45. SAS MONDEVELOPPEUR will not be held liable for any direct or indirect damages resulting from actions of a third party, the Client, or the partners of POMME CANNELLE - LUXURY SUITES & SPA.

46. Hyperlinks may lead to other websites outside of SAS MONDEVELOPPEUR’s websites, and SAS MONDEVELOPPEUR disclaims any responsibility for the content of these websites and the services offered. SAS MONDEVELOPPEUR, on one hand, and the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA, on the other, have implemented protection and security measures for their information systems against malicious acts. However, connecting to the Website and making a reservation implies the Client’s knowledge and acceptance of the characteristics and limitations of the Internet, including the lack of protection for certain data against possible breaches or hacking or risks of contamination from viruses circulating on the network. SAS MONDEVELOPPEUR, on one hand, and the boutique hotel POMME CANNELLE - LUXURY SUITES & SPA, on the other, disclaim any responsibility in case of misuse or incidents related to the use of computers or any medium allowing access to the Internet, maintenance, or malfunction of the website or any other technical connection, as well as sending information to an incorrect address.

47. Any reservation or payment that is irregular, ineffective, incomplete, or fraudulent for any reason attributable to the Client will result in the cancellation of the order at the Client’s expense, without prejudice to any civil or criminal action against them.

48. The boutique hotel POMME CANNELLE - LUXURY SUITES & SPA reserves the right not to admit or to expel, without refund, clients whose attire is indecent, whose attire is intended to conceal their face (Law No. 2010-1192 of October 11, 2010), clients who behave loudly, improperly, or intoxicated, or clients whose behavior violates hygiene, good morals, or public order. Proper attire is required in the hotel’s restaurants and public areas.

49. The Client is courteous and respectful toward the hotel staff. In the event of verbal or physical violence, racist behavior, or any form of harassment, the Client will be excluded without a refund.

50. Let me know if you need further adjustments!